As Greetings and Hostesses Manager you will play a key role in ensuring a warm and welcoming atmosphere for guests attending events. You will be responsible for providing assistance and facilitating a seamless and enjoyable experience throughout the event. You will lead a team of hostesses ensuring high standards of professionalism, hospitality, and guest engagement at all times. You will also set the rules and protocols for welcoming VIP guests and their security details.
Key Responsibilities - Hire, train and supervise a team of hostesses ensuring they embody the company s standards of service excellence and professionalism
- Develop and implement training programs for hostesses focusing on guest interaction, etiquette and service delivery
- Coordinate and schedule hostess staffing for events ensuring adequate coverage and efficient deployment of resources
- Conduct performance evaluations and provide ongoing feedback and coaching to hostesses to enhance their skills and service delivery
- Collaborate with event coordinators and managers to understand guest requirements and expectations and ensure hostess services align with event objectives
- Maintain hostess uniforms, grooming standards and overall presentation to reflect the company s brand and image
- Monitor guest feedback and satisfaction levels related to hostess services and implement improvements as needed
- Handle guest inquiries, requests and complaints related to hostess services, resolving issues promptly and professionally
- Develop relationships with vendors and suppliers to ensure quality of hostess uniforms and related supplies
Qualifications - Previous experience in hospitality, customer service, or event coordination preferred
- Excellent interpersonal and communication skills with a friendly and approachable demeanor
- Ability to remain calm and composed in fast-paced and dynamic event environments
- Strong organizational and multitasking abilities with attention to detail
- Professional appearance and demeanor with a passion for delivering exceptional guest experiences
- Flexibility to work evenings, weekends, and holidays based on event schedules
- Knowledge of event operations and venue layout is a plus
Benefits - Competitive compensation package
- Opportunities for career growth and development
- Access to training and networking events within the hospitality industry
- Employee discounts on dining and events at the venue
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