Greetings & Hostesses Manager

Administration Full Time Dubai, United Arab Emirates

Job Description

As Greetings andHostesses Manager you will play a key role in ensuring a warm and welcomingatmosphere for guests attending events. You will be responsible for providingassistance, and facilitating a seamless and enjoyable experience throughout theevent.

You will lead ateam of hostesses, ensuring high standards of professionalism, hospitality, andguest engagement at all times.

You will also set the rules and protocols for welcoming VIP Guests and their securitydetails.

Key Responsibilities

• Hire, train, and supervise a team of hostesses, ensuringthey embody the company’s standards of service excellence and professionalism.
• Develop and implement training programs for hostesses,focusing on guest interaction, etiquette, and service delivery.
• Coordinate and schedule hostess staffing for events,ensuring adequate coverage and efficient deployment of resources.
• Conduct performance evaluations and provide ongoing feedbackand coaching to hostesses to enhance their skills and service delivery.
• Collaborate with event coordinators and managers tounderstand guest requirements and expectations, and ensure hostess servicesalign with event objectives.
• Maintain hostess uniforms, grooming standards, and overallpresentation to reflect the company’s brand and image.
• Monitor guest feedback and satisfaction levels related tohostess services, and implement improvements as needed.
• Handle guest inquiries, requests, and complaints related tohostess services, resolving issues promptly and professionally.
• Develop relationships with vendors and suppliers to ensurequality of hostess uniforms and related supplies.

Qualifications

• Previous experience in hospitality, customer service, orevent coordination preferred.
• Excellent interpersonal and communication skills, with afriendly and approachable demeanor.
• Ability to remain calm and composed in fast-paced anddynamic event environments.
• Strong organizational and multitasking abilities, withattention to detail.
• Professional appearance and demeanor, with a passion fordelivering exceptional guest experiences.
• Flexibility to work evenings, weekends, and holidays basedon event schedules.
• Knowledge of event operations and venue layout is a plus.

Skills

• Opportunities for career growth and development
• Access to training and networking events within thehospitality industry
• Employee discounts on dining and events at the venue

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