Job Description:
As a Groups Coordinator, you are responsible for coordinating group reservations and ensuring seamless group experiences. Your role involves liaising with group organizers, managing bookings, and providing excellent customer service to group guests.
Key Job Responsibilities:
- Coordinate group reservations and bookings for meetings, conferences, and events.
- Collaborate with event organizers to understand group requirements and preferences.
- Assist in negotiating group rates and contracts with group organizers.
- Monitor and manage room inventory and availability for group bookings.
- Ensure accurate and efficient booking processes for group guests.
- Prepare and distribute group reservation confirmations and itineraries.
- Address inquiries and concerns from group organizers and guests.
- Assist in the planning and execution of group events and functions.
- Maintain accurate records of group reservations and room blocks.
- Collaborate with the sales and marketing teams to promote group bookings.
- Participate in group sales and revenue meetings to review group performance.
- Provide group guests with information on hotel amenities and services.
- Assist in coordinating transportation and logistics for group arrivals and departures.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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