GS Senior Training Officer - GS Support Services

- Closing Date:

About the role:

We are currently recruiting for GS Senior Training Officer for Ground Services in Doha.

In the role of GS Senior Training Officer, you are responsible for the end-to-end design and delivery of training programs that drive employee excellence across the Hub and Network. You will represent the department with professionalism in all stakeholder engagements, whether locally in Doha or across our outstations. By partnering with HR and T&D, you will proactively identify business gaps to design and launch innovative curricula that align with organizational objectives.

Responsibilities include but not limited to:

- Conducts effective training needs analysis as and when required for the purpose of course content development and in order to better connect with the relevant target audience during delivery. Conducts adequate research prior to course delivery to ensure up to date information is cascaded during training sessions. Also ensures that this research data is captured and communicated to relevant training team members.
- Develops training content that suits the needs of the business and completes pre- and post- course summaries and evaluations as required, timeously. Programs must incorporate appropriate learning techniques with guidelines for instructors to conduct courses.
- Presents all training programs in the accepted "Levels1-3" Format. Adheres to trainer guides and course syllabus when training (Levels 1-3). To ensure both "soft" and "technical" skill trainings conducted reflects the 5-star image of the airline and all trainers to be able to perform cross functions tasks.
- Enhance all existing programmes where appropriated in partnership with line staff and facilitators. Ensure all changes are agreed with presenters and line managers. Research, evaluate, and prepare recommendations on new learning and development methodology and be updated on what other service organizations are offering for their staff.
- P repares programs for management review or stakeholder presentations, including but not limited to: Hosting New Training Program Launches.
- Supports and reports on developmental feedback required by participants by providing: end of course classroom and content summaries, one on one documented assessments with participants where required, incident reporting of out of the ordinary events during or surrounding training sessions.
- Conducts on the floor observations related to training and communicates these findings (meets with other team members, and observes other trainers conducting sessions, to share experiences and techniques and to engage in peer to peer development).
- Visits the HUB operation on a monthly basis to assess training deliverables, practicality and application, preferably during peak times, attends operations review briefings once a month to observe and understand challenges being faced on the floor,) documents all above observations for training purposes and discusses the same with Manager Training Delivery & Compliance.
- Ensures relevant hard files and electronic training files are updated and keeps records of training assessments and participant attendance, liaising with training admin support.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About You:

- Minimum 5 years of job-related experience
- GS/ Airport Operational background preferred
- Excellent Communication skills
- Facilitation & organizational skills
- Ability to design trainings & its content
- High level of personal presentation and public speaking skill s
- Proficiency in MS Office

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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