About Runable
Runable builds software that helps small and medium businesses grow — the tooling, automation, and workflows that let a lean team operate like a much larger one. Our customers are spread across the globe, and they judge us by whether their business runs better after talking to us.
The Role
We are hiring an Inside Sales Executive to own conversations with customers worldwide — understanding what is actually blocking their business, matching it to the right solution, and growing the account from there. This is a consultative role: you are measured on solved problems and expanded accounts, not on dials made.
You will be the customer's first real conversation with Runable and often their most important one. Most of your day is live customer contact — calls, demos, follow-ups — with the rest spent on research, CRM hygiene, and working with product and support to get answers you can stand behind.
Location : Banaglore - 6 days work from office
Preferably someone who can join immediately
What You'll Do
- Run discovery conversations with customers and prospects across regions, diagnosing the real pain point behind the request they came in with.
- Recommend solutions you can defend — the right plan, module, or workflow for their business, and a clear no when Runable is not the fit.
- Deliver product demos tailored to the customer's business, not a generic feature tour.
- Own upsell and cross-sell: spot expansion signals in usage and conversations, build the business case, and close the upgrade.
- Manage the full inside sales cycle end to end — qualification, evaluation, objection handling, negotiation, and close.
- Drive renewals and account health in partnership with support, catching churn risk before it shows up in the numbers.
- Keep the CRM accurate and current: every conversation logged, every pipeline stage honest, forecasts you can be held to.
- Follow up relentlessly and professionally across email, phone, and chat until there is a clear decision either way.
- Feed patterns back to product and marketing — recurring objections, missing capabilities, competitor moves.
- Hit and exceed monthly and quarterly targets for new revenue, expansion revenue, and pipeline coverage.
Requirements
- 2–5 years in inside sales, SaaS sales, account management, or customer success with a revenue number attached.
- Track record of consistently meeting or beating quota — bring the numbers and be ready to walk through them.
- Excellent spoken and written English; you can hold a confident, clear conversation with a customer in any market.
- Genuine consultative selling ability — you ask questions before pitching and can diagnose a problem the customer has not articulated well.
- Comfort selling to SMB owners and operators, including non-technical buyers.
- Demonstrated upsell and cross-sell experience in an existing customer base.
- Strong objection handling and negotiation skills without discounting as the default move.
- Hands-on CRM discipline (HubSpot, Salesforce, Zoho or similar) and comfort with sales tooling and dashboards.
- Enough product curiosity to learn a software product deeply and explain it simply.
- Organised and self-driven: you manage your own pipeline, priorities, and follow-up without being chased.
- Willing to work with customers across time zones and adjust hours when a deal or an escalation needs it.
Nice to Have
- Experience selling to SMBs in international markets (US, EU, MEA, APAC).
- Background in a product-led or self-serve SaaS motion, converting free or trial users into paid.
- Exposure to automation, workflow, or AI-adjacent products.
- Experience building outbound sequences or working a mixed inbound and outbound pipeline.
- Familiarity with sales frameworks (MEDDIC, SPIN, Challenger) and the judgment to know when to drop them.
- A second language useful for a market we serve.
What Success Looks Like
Timeframe
Expected outcome
First 30 days :
Product mastery, shadowed and then independent discovery calls, CRM and process fully in hand.
First 60 days :
Managing your own pipeline end to end, closing new business, first upsell conversions landed.
First 90 days :
Consistently hitting quota, a healthy self-built pipeline, and a documented view of the objections and expansion triggers in your segment.
How You'll Work
You work from our Bangalore office alongside product, support, and marketing — which means a customer question rarely waits more than an hour for a real answer. You will use a modern sales stack (CRM, calling and meeting tools, sequencing, dashboards) and have direct access to the people who build the product.
Why Runable
- Real ownership of your accounts and your number — no layers between you and the customer.
- Small team, high leverage: your feedback changes the product roadmap, not a suggestion box.
- Global customer base, so the problems and the deals stay varied.
- Compensation is benchmarked to experience and performance, with the incentive structure discussed openly in the first conversation.