- Luxury service background essential ideally with previous experience of handling villas and butlers
- Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)
- Energized personality that interacts with guests without effort
- Track all kinds of guest preferences from several channels and sources and maintain the database
- Practice hyper collaboration between all departments to ensure amazing stays of our guests
- Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery) including conducting hotel training and driving KPIs
- Ensure all guest amenity standards are in place and followed up
- Maintain and update the hotels VIP list.
- Track and analyse guest feedback and propose actions to be taken for improvement.
- Work with various systems at the same time (Opera PMS Outlook MessageBox Anantara App Loyalty Systems ReviewPro)
- Ensure guests are properly greeted upon their arrival especially VIP guests
- Ensure guests are receiving personalized services
- Development and implementation of new initiatives to improve the guest experience
- Track amenities cost and prepare monthly report
- Prepare monthly reports on guest satisfaction scores and trends within the department
- Effective in handling problems including anticipating preventing identifying and solving problems as necessary.
Qualifications :
- Previous experience in Front Office or Guest Services
- Luxury hotel experience is must
- Good Communication skills
- Experience with Front Office Systems
- Must be fluent in written and spoken in English and Chinese
- 3-5 years in related experience or Minimum of 2 years experience in the same role.
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Part-time
Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance
Experience: years
Vacancy: 1
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