Madre Integrated Engineering | Full time
The Host / Hostess is responsible for welcoming guests, managing reservations and seating arrangements, and ensuring a positive first impression of the restaurant or hospitality outlet. The role requires excellent communication, professional grooming, and strong coordination with the service team to provide a smooth and pleasant guest experience.
Requirements
Responsibilies
- Greet and welcome guests in a friendly and professional manner.
- Manage reservations, waiting lists, and seating arrangements efficiently.
- Escort guests to their tables and provide menus when required.
- Handle guest inquiries, requests, and basic complaints professionally.
- Coordinate with restaurant supervisors and service staff regarding table availability and guest flow.
- Maintain accurate reservation and guest records.
- Ensure the reception and entrance areas are clean, organized, and presentable.
- Provide information about restaurant services, menu offerings, and operating hours when required.
- Monitor guest satisfaction and promptly communicate concerns to the relevant team.
- Follow company grooming, hygiene, and customer service standards at all times.
Requirements
- Minimum 1 year of experience as a Host/Hostess, preferably in 4 or 5-star hotels or established restaurants.
- Experience in greeting guests, handling reservations, and managing seating arrangements.
- Strong customer service, interpersonal, and organizational skills.
- Must have good spoken English and communicate confidently with guests.
- Excellent grooming, personal hygiene, and a professional appearance.
- Ability to remain calm, courteous, and organized during busy service periods.
- Strong teamwork and coordination skills.
- Must have a valid Qatar ID.
- Must have a valid Food Handler Certificate.
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