Guest Relations Agent
The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests ensuring their comfort resolving any issues promptly and providing personalized services that reflect the hotels high standards.
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check-in and check-out procedures efficiently and accurately.
- Handle guest requests inquiries and complaints in a timely and courteous manner.
- Provide information on hotel facilities services and local attractions.
- Coordinate special guest requests (e.g. room preferences special occasions amenities).
- Liaise with other departments (housekeeping maintenance F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies promotions and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services facilities and upgrades when appropriate.
Qualifications :
- Minimum 2 years of experience in a customer-facing role preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly empathetic and service-oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in Russian & English (additional other languages are a plus).
- Flexibility to work shifts weekends and holidays as needed.
Remote Work :
No
Employment Type :
Full-time
Key Skills Marketing Communication,IT Project Management,Customer Service,Agriculture,Adobe Indesign
Experience: years
Vacancy: 1
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