Guest Relations Executive
An exciting opportunity has arisen for a Guest Relations Executive to join Rixos Premium Saadiyat Island Abu Dhabi.
What you will be doing:
- Provide exceptional service to the guests & maintains the overall efficiency of standards set.
- Respond to any questions needs and desires of guests and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests requirements and inquires
- Actively listen and resolve guests complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities conveniences and programs offered
Qualifications :
Your experience and skills include:
- Relevant experience as Guest Relations or similar is an asset.
- Diploma/ BS degree in hospitality management business administration or related field.
- Proficiency in English.
- German or Russian is a must
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
Additional Information :
Your team and working environment :
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor we are Heartists!
Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding
Remote Work :
No
Employment Type :
Fulltime
Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience: years
Vacancy: 1
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