Guest Relations Agent (F)- Abu Dhabi, UAE

Guest Relations Agent / 1927 Cinema & Lounge Club, Abu Dhabi

1927 is a cinema lounge club at Cinemacity Starlight, Marina Mall, Abu Dhabi UAE.

Full-time, permanent | Reports to the Membership Director | Rotational shifts, including evenings, weekends and events.

Responsibilities :

• Greet members and guests by name, anticipate their needs, and act as a brand ambassador
• Coordinate VIP arrivals in advance with F&B, cinema operations and management
• Usher guests to reserved seats and guide them

Membership & leads

• Lead curated tours tailored to each guest
• Contact leads from events, referrals and walk-ins within 48 hours, using approved scripts
• Flag warm leads, schedule calls, tours and presentations.

Calls, inquiries & follow-up

• Manage all inbound calls and inquiries by phone/ WhatsApp.
• Make outbound calls for lead follow-up/confirmations.
• escalate complaints or special requests to the relevant department.

Box office & coordination

• Process reservations, walk-ins, cancellations and seat changes, and reconcile systems, seating charts and records at the close of each shift
• Stay current on screenings, events and private hire, and pass programming or timing changes from Cinema Operations to guests promptly
• Issue member vouchers, complimentary passes and screening confirmations by membership tier
• Act as the link between Restaurant & Lounge, Cinema Operations and Events: confirm reservation statuses at the start and end of each shift, pass on dietary needs, celebrations and access requirements, and flag capacity or double-booking risks immediately

Team, data & reporting

• Rotate shifts with the F&B Service team, attend pre-shift briefings.
• Support team-building and cinema operations tasks.
• Keep the CRM, reservation systems (SevenRooms) and lead trackers accurate in real time.
• Complete the daily call log, and track lead status (contacted, no response, interested, converted) with next-action dates
• Record event attendance, share weekly insights on inquiry and feedback patterns

What we’re looking for

• Instinctive hospitality: you read a room and adapt your service style
• Polished written and spoken English and ideally Arabic, with other languages a plus
• Comfort with CRM tools and accurate record‑keeping
• Impeccable presentation and an understanding of private‑club expectations
• Strong interpersonal skills and a habit of sharing information across teams and shifts

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