Guest relations hostess - recreation

Hotel:
IC - Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar
As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.
Your Day to Day
Welcome guests to the Recreation Department with a friendly and engaging demeanor
Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events
Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process
Address and resolve guest inquiries, requests, and concerns promptly and professionally
Collaborate with the Recreation team to coordinate and execute special events, classes, and activities
Monitor and maintain the cleanliness and organization of recreational areas
Gather guest feedback and provide insights to improve service and guest satisfaction
Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence
What We Need From You
Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment
Excellent communication and interpersonal skills with a strong focus on guest satisfaction
Ability to multitask and handle guest requests and situations with grace and efficiency
Professional, positive and approachable attitude
What We Offer We’ll reward all your hard work with competitive salary and benefits.