The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing all aspects of guest services and relations. This role involves handling guest inquiries resolving complaints coordinating special requests and maintaining high standards of hospitality to enhance customer satisfaction and loyalty. The Guest Relations Manager will be reporting directly to the Assistant Front Office Manager and the Rooms Division Manager handling groups of Guest Relations team members to achieve all below objectives.
Key Objectives
1. Significantly Improve Score
scores strongly influence our visibility ranking and revenue. A dedicated Guest Relations Team will:
2. Full Ownership of Guest Satisfaction Across Both Hotels
The team will:
3. Enhance Loyalty & Member Experience
Loyalty members expect a higher level of recognition and personalization. The team will:
Qualifications :
SKILLS & EXPERIENCE :
Excellent communication & problem solving skills.
Bachelors Degree with minimum of 2 years experience in similar capacity
Excellent leadership interpersonal and communication skills.
Detail-oriented and highly reliable in thorough execution and follow-through.
A team player & builder
Additional Information :
WHY WORK FOR ACCOR
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Full-time
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