- Live and project the goal philosophy vision mission and core values of the company.
- Conduct house tours / site inspection and special room drops for VIPs.
- Escorts all arriving guests to their respective rooms and suites.
- Escorts external guests to their destination.
- Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations amenities and special requests) is maintained.
- Promote InterHotel sales and inhouse facilities.
- Handle guest complaints and feedback according to Raffles standards ensuring necessary actions follow up and recording are done.
- Ensure Loyal Guests consistently receive all benefits repeat guests and other VIPs receive special recognition and service
Qualifications :
Work Environment:
- High visibility and engagement in guestfacing areas.
- Flexibility to work evenings weekends and holidays as required by the operation.
Skills and Attributes
- Exceptional interpersonal and communication skills.
- Proactive and resourceful with a strong ability to resolve challenges effectively.
- Detailoriented with a passion for delivering unique guest experiences.
- Strong leadership capabilities with the ability to inspire and motivate a team.
- Flexible and adaptable with a forwardthinking and innovative mindset.
- Strong written and verbal communications in English; additional languages are a plus.
Education and Experience
- Bachelors degree in Hospitality Management Business Administration or a related field preferred.
- Minimum of 3 years in a guestfacing role within luxury hospitality with supervisory experience.
- Familiarity with multicultural environments and experience serving highprofile clients.
Remote Work :
No
Employment Type :
Fulltime
Key Skills Access Control System,Babysitting,B2C,Law,Digital & Creative,Entry Level Finance
Experience: years
Vacancy: 1
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