Guest Experience & Service:
Welcome guests upon arrival with warmth professionalism and a genuine smile.
Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.
Maintain an updated record of guest preferences and special requests to enhance personalized service.
Anticipate guest needs and handle inquiries complaints and feedback promptly and professionally.
Coordinate with other departments (Housekeeping Food & Beverage Concierge Spa etc.) to ensure guest satisfaction.
Ensure all VIP guests receive special attention amenities and recognition throughout their stay.
Communication & Coordination:
Maintain effective communication with Front Office Concierge and Guest Services teams.
Update and communicate guest feedback and preferences to relevant departments.
Handle guest correspondence messages and special requests (transportation excursions dining etc.).
Administrative & Operational:
Record and update guest profiles accurately in the property management system (PMS).
Maintain guest history records for repeat and VIP guests.
Prepare daily reports on guest arrivals departures and special occasions.
Assist with room inspections for VIP arrivals and ensure readiness before check-in.
Brand Standards & Presentation:
Uphold the resorts image through professional grooming positive attitude and brand-appropriate behavior.
Ensure compliance with company service standards health & safety and data privacy regulations.
Qualifications :
Minimum 12 years experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort preferably within the UAE or GCC.
Remote Work :
No
Employment Type :
Full-time
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