Guest Relations Executive - Front Office - Jumeirah Zabeel Saray

Guest Relations Executive - Front Office - Jumeirah Zabeel Saray

United Arab Emirates

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Guest Relations Executive to join Jumeirah Zabeel Saray .

The main duties and responsibilities of this role include:

• Deliver a warm, professional welcome to all guests and members, handling inquiries, reservations, and service requests with confidence.
• Maintain exceptional customer service standards, proactively resolving guest concerns and ensuring a consistently positive experience.
• Manage membership processes including inquiries, registrations, renewals, and cancellations while ensuring accurate system records.
• Promote and upsell health club services, programs, and memberships to maximize guest engagement and revenue opportunities.
• Coordinate closely with internal departments to ensure smooth daily operations and seamless guest journeys.
• Ensure front office operations comply with health, safety, and service standards, contributing to a clean, organized, and safe environment.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma required, Bachelor’s Degree preferred.
• 1–2 years of experience in guest relations or front office roles, ideally within a luxury hospitality or wellness environment.
• Strong communication and interpersonal skills with a genuine passion for delivering exceptional guest experiences.
• Professional appearance and confident, service-oriented attitude, with the ability to remain calm under pressure.
• Well-organized and detail-focused, comfortable handling administrative tasks, systems, and guest data accurately.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

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