Guest relations agent

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. About the Job
Based at Mandarin Oriental, Doha within the Front Office Department, the Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Agent will meet, greet and escort all VIP guests, ensuring a smooth arrival and a fond farewell, always keeping the guest’s perspective in mind and carrying out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. Responsibilities
Help the Guest Relations Supervisor inspect all VIP rooms prior to arrival and ensure all requests are met Assist the Guest Relations Management Team in meeting and greeting guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and participate in the VIP meeting Assist the Front Office during busy periods Handle guests’ complaints Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments Qualifications
Minimum 2 years of experience working in a 5‑star hotel environment Minimum 1 year of Front Office experience Previous experience in the Middle East Region is an advantage Strong command of Microsoft Office products Effective verbal and written communication skills in English; Arabic is an advantage Benefits
Learning & Development programmes across career stages MOSTAY – complimentary nights and attractive rates for you and your loved ones Health & Wellness programmes and benefits for all colleagues globally Retirement Plans based on service length and role A competitive salary and benefits package Transportation and housing provided Relocation and vacation tickets