We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands‑on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing
- Assist in greeting and welcoming guests upon arrival.
- Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
- Support the Guest Relations team with daily operations, including check‑ins, check‑outs, and reservations.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest activities and special events.
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
- Gather guest feedback and work with the team to implement improvements.
Qualifications
- Currently enrolled in a Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills.
- Positive attitude, enthusiastic and eager to learn.
- Ability to multitask and work in a fast‑paced environment.
- Proficiency in Microsoft Office Suite.
- Previous customer service experience is a plus.
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