Guest Service Agent (Residences)

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest check-ins by confirming reservations assigning room and issuing and activating room key.
• Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges.
• Answer record and process all guest calls messages requests questions or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travellers checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. Were all expected to show initiative empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests enquiries preparing reports operations or just sharing with a guest what is hot in Uptown from a guests perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures maintaining confidentiality protecting company assets and upholding quality standards. Because were an avant-garde and stylish brand were also passionate about maintaining a professional uniform personal appearance and bespoke communications. There is no room for ego: come as you are humble and kind. At SO/ we work hard but make it fun.

You will constantly be on the move walking about and being hands-on. You might even need to lift carry push pull and place objects weighing less than 10 pounds without assistance. Most of all our aim is to do things right not just the first time but every single time to the benefit of our guests our hotel and each other because were all in it together!

Qualifications :

A successful Guest Service Agent:

• Has some experience / understanding of Luxury-Lifestyle
• Has great conversational skills and teamwork-oriented
• Has a Positive outlook and outgoing personality
• Enjoys elevating the status quo and finding new ways to create memorable experiences
• Oasys / Opera and other hotel operations systems is a plus

Additional Information :

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial  and purpose-driven  in everything we do. Were the fastest-growing lifestyle hospitality company and were not slowing down. Were expanding into new countries and cities creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive  Culture

Our culture is purpose-driven dynamic and inclusive which puts our community at the heart of everything we do. Were open minded we celebrate difference welcome diversity of thought and accept people for who they are allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyones favourite our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience: years
Vacancy: 1