Guest Service Agent

Join our dynamic team as a Guest Service Agent in the heart of Dubai United Arab Emirates! Were looking for an enthusiastic and customer-focused individual to be the welcoming face of our hotel ensuring every guest enjoys a memorable stay from check-in to check-out.

• Greet and assist guests with warmth and professionalism providing a positive first impression of our hotel
• Handle reservations check-ins check-outs and payments accurately and efficiently
• Respond promptly to guest inquiries and requests ensuring their needs are met throughout their stay
• Provide concierge-style assistance including local recommendations activity bookings and directions
• Maintain accurate guest records and ensure brand service standards are consistently met
• Promote hotel facilities and services identifying upselling opportunities where appropriate
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and issues with empathy and professionalism seeking timely resolutions
• Maintain a clean and organized front desk area
• Stay updated on hotel policies local events and attractions to provide accurate information to guests

Qualifications :

• Previous customer service or hotel reception experience preferred
• Strong organizational and communication skills
• Friendly professional and guest-focused attitude
• Ability to multitask and work efficiently in a fast-paced environment
• Flexibility to work varied shifts including weekends and public holidays
• Fluency in English (both written and spoken); additional languages are a plus
• Proficiency in hotel reservation systems (e.g. Opera Cloud) is an advantage
• Basic computer skills and familiarity with office software
• Attention to detail and ability to maintain accuracy in all tasks
• Adaptability and problem-solving skills to handle unexpected situations
• Team player with a positive attitude and willingness to learn
• Knowledge of Dubai and its attractions is beneficial but not required

Additional Information :

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience: years
Vacancy: 1