Guest Service Assistant at Crowne Plaza Dubai Marina Hotel

Guest Service Assistant

We are currently recruiting for a full‑time Guest Services Assistant to join our team at Crowne Plaza Dubai Marina.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Achieve a high level of customer satisfaction through personalized service from arrival to departure.
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and occupancy levels.
• Accurately administer front desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized front office systems.
• Maintain privacy of all guests by ensuring no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Qualifications

• Minimum 1–2 years of experience in a similar role in a four‑or five‑star hotel or comparable industry.
• Ability to work and engage teams from different cultures.
• Strong verbal and written communication skills.
• Quality oriented with focus on details, high performance standards, able to multi‑task and meet deadlines.
• Technical proficiency in related software preferable.

We celebrate diversity and welcome guests from every background and corner of the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

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