- To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product PBX System including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments
- To attend hotel events daily shift briefings and training to improve professional skills.
Qualifications :
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Luxury hotel experience is must
- Good Communication skills
- Experience with Front Office Systems
- Good English skills both written and spoken
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Full-time
Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience: years
Vacancy: 1
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