We are seeking a professional and customer-focused Guest Service Center Supervisor to join our team in Dubai United Arab this supervisory role you will lead a dynamic guest service team ensuring exceptional customer experiences while maintaining operational excellence.
- Supervise and mentor guest service representatives providing coaching training and performance feedback to ensure team excellence
- Monitor and evaluate service quality standards ensuring all guest interactions meet organizational expectations
- Handle escalated guest concerns and complaints with professionalism and empathy working toward swift resolutions
- Manage staff scheduling attendance and workload distribution to optimize center operations
- Analyze performance metrics and guest satisfaction data to identify improvement opportunities and prepare reports for management review
- Implement and maintain standard operating procedures for the guest service center
- Collaborate with other departments to ensure seamless guest experiences and operational efficiency
- Foster a positive team environment that promotes professional growth and employee engagement
Qualifications :
- 3-5 years of experience in customer service hospitality or a related service-oriented environment
- 2 or more years of supervisory team lead or management experience
- Proven ability to lead motivate and develop team members effectively
- Excellent interpersonal and communication skills both verbal and written
- Strong problem-solving and conflict resolution abilities
- Proficiency in time management and organizational skills
- Experience with customer relationship management systems and service center operations
- Ability to analyze performance data and implement process improvements
- High school diploma or equivalent (minimum); hospitality or customer service certification preferred
- Proficiency in Microsoft Office and relevant service center software
- Ability to work flexible hours including evenings and weekends as needed
- Fluency in English; additional language skills are advantageous in the Dubai market
Remote Work :
No
Employment Type :
Full-time
Key Skills Access Control System,Babysitting,B2C,Law,Digital & Creative,Entry Level Finance
Experience: years
Vacancy: 1
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