Guest Services Executive — Luxury Spa & Wellness Concierge

Guest Services Executive - J Club - Madinat Jumeirah

United Arab Emirates

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About J Club:

J Club is a holistic fitness and wellness destination located at Jumeirah Beach Hotel and Madinat Jumeirah, where personalised wellbeing meets exceptional experiences across fitness, leisure, and lifestyle. In line with Jumeirah’s commitment to a life well led, J Club offers exclusive access to premium facilities and a lifestyle centred on balance and belonging. Members enjoy tailored benefits, from energising workouts and calming spa rituals to quality time by the beach.

About the Job

An exciting opportunity has arisen for a Guest Services Executive to join J Club at Madinat Jumeirah.

The main duties and responsibilities of this role include:

• Provide guests a unique and outstanding experience.
• Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.
• Possess extensive knowledge of respective domain (Spa, Health Club, Front Office Operations & Experience Team) answer all queries associated with facilities, products, and services to all members/guests.
• Guide, promote and upsell product and services associated with respective domain (Spa, Health Club, Front Office Operations & Experience Team) where applicable thus contributing to increase sales and repeat business.
• Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.

About You

The ideal candidate for this position will have the following experience and qualifications:

2 years of relevant experience in hospitality or related industries.

Experience working in a multi-cultural environment

Strong communication and interpersonal skills

Proficien cy in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)

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