We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills hospitality experience and a professional appearance.
Guest Communication & Customer Service
Handle guest communication via WhatsApp email phone and booking platforms before during and after stays
Respond promptly to inquiries reservations complaints and special requests
Ensure a high standard of guest experience and satisfaction
Manage check-in and check-out communication and provide clear instructions
Booking & Operations Support
Coordinate bookings across multiple platforms (Airbnb etc.)
Update availability pricing and guest details accurately
Liaise with housekeeping maintenance and operations teams to ensure property readiness
Proven experience in holiday home rentals hospitality or short-term rental operations
Excellent written and verbal communication skills in English (additional languages are a plus)
Strong customer service and problem-solving skills
Well-groomed professional and confident in customer-facing interactions
Highly organized detail-oriented and proactive
Ability to work under pressure and handle multiple tasks
Proficient in MS Office and booking/CRM systems
Based in Dubai or willing to relocate
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
AccorHotel
TALENT ONE EMPLOYMENT SERVICES
AccorHotel
Veolia Environnement SA