Power Smarter Pharmacy Care Through Reliable Hardware Support Our client is a leading pharmacy technology innovator whose integrated software and solutions help pharmacies operate efficiently, strengthen patient engagement, and improve healthcare outcomes. Supporting more than 12,000 pharmacies and over 10 million patients each month, they serve community, long-term care, outpatient, specialty, and enterprise settings. Their advanced platforms simplify pharmacy management, billing, transaction processing, payments, and medication access, creating meaningful opportunities for professionals to support technology that keeps vital healthcare organizations connected, productive, and prepared to thrive globally. Job Description Transform technical challenges into better experiences for pharmacy teams and the patients they support. The Hardware Support Technician strengthens service continuity, improves technology performance, and helps users work confidently across essential systems. Your contribution supports healthcare operations at scale while Emapta offers a long-term global career, continuous learning, international collaboration, stability, and a top 1% experience created for exceptional talent. Job Overview Employment Type: Full Time Shift: Night Shift, 9:00 AM - 6:00 PM US Eastern Time, Weekends Off Work Setup: Work From Home, India Exciting Perks Await! Competitive package Medical life insurance Work from home arrangement Standard government and Emapta benefits Well-equipped, modern, and accessible offices Employee engagement initiatives Mentorship and exposure to global leaders and teams Diverse, inclusive, and supportive culture Transparent performance management Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: ) The Qualifications We Seek Education and Training High school diploma or equivalent 1-5 years of experience in IT systems, installation, or application support Previous experience working in a remote IT help desk environment, preferably within the last 1-5 years Preferred Work Experience and Skills Strong technical knowledge of computers, printers, and networking equipment used in small-business environments Hands-on experience with hardware diagnostics, troubleshooting, and repair Proficiency in Microsoft Office applications and Microsoft Teams Knowledge of security best practices for protecting sensitive healthcare data Background in customer-facing technical support, preferably within a healthcare or pharmacy setting Clear written and verbal communication skills, including the ability to explain technical information to non-technical users Effective prioritization, time-management, and multitasking skills in a fast-paced environment Capacity to work independently while managing changing priorities Commitment to delivering exceptional customer service Dedication to continuous learning and staying current with technologies and products relevant to pharmacy operations Professional and confident telephone communication skills Amenability to shifting schedules within the US Eastern Time Zone Discretionary Judgment Independent judgment and discretion based on experience and technical knowledge Sound decision-making and strong ethical work values Physical Demands, Working Conditions, and General Guidelines Effectiveness when working under low to moderate levels of stress Readiness to perform tasks in a home office or approved remote workspace Physical capability to sit, stand, reach, kneel, bend, and lift items weighing up to 25 pounds Equipment Daily use of Microsoft Teams for phone-based support, computers, and standard office equipment Access to a reliable high-speed internet connection Safety to Self and Others Minimal responsibility for the safety of others within a low-risk work environment Working Conditions and Hazards Office or approved remote work environment without exposure to hazardous materials or equipment Your Daily Tasks Respond promptly to help desk tickets and phone calls from pharmacies Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment Consult with pharmacy staff to optimize technology setups and recommend improvements Train pharmacy staff on software applications and hardware devices Document technical support activities and maintain detailed records of all interactions Deliver exceptional customer service and ensure a positive experience for pharmacy staff Collaborate with technical support team members to resolve complex issues and maintain service continuity Identify recurring technical issues and contribute to developing permanent solutions Participate in regular meetings and training sessions to remain current on technical support best practices and industry trends Join the Top 1% Talent. A Better Career. A Better Life. Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture! Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality. EmaptaEra EmaptaIndia