HCLTech is Hiring for OTC Collection , Dispute, Cash app Process with SAP Tool Experience Chennai
Interview Location: HCL Tech Tower 4 Elcot Sez Chennai
Interview Date: 12 Sept 2026
Interview Time: 9:30 AM 1:30 PM
Work Location: Chennai (Sholinganallur)
HR SPOC: Harish. K
Experience Required: 2-8 Years (only eligible)
Note : Irrelevant exp cannot be hired
Job Description: OTC Collections Analyst /Senior Analyst
Process: Order-to-Cash (OTC) Collections
Shift: Night Shift
Work Mode: 100% Work from Office
Job Summary
We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
Key Responsibilities
- Make outbound collection , Dispute calls to customers regarding overdue invoices and outstanding balances.
- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
- Investigate and resolve payment delays, disputes, and deduction issues.
- Maintain accurate documentation of all customer interactions in ERP/collection tools.
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
- Meet collection targets, DSO goals, and productivity metrics.
- Escalate high-risk delinquent accounts as per defined procedures.
- Provide excellent customer service while maintaining a professional collection approach.
- Ensure compliance with company policies and client-specific requirements.
Required Skills
- 2-8 years of experience in OTC Collections / Accounts Receivable.
- Strong experience in international voice process (inbound and outbound calling).
- Excellent verbal and written communication skills in English.
- Good negotiation and customer handling skills.
- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
- Ability to work with ERP systems such as SAP, or similar platforms.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and Outlook.