Department: Client Servicing & Account Management
Location: Mumbai
Experience: 8–12 years (preferably from the events, experiential marketing, or brand activation industry)
Job Summary:
Maximus Events is seeking an experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.
If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you.
Key Responsibilities:
· Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.
· Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.
· Work closely with internal departments—Creative, Business Development, Production, and Operations to ensure timely and effective execution of event plans.
· Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback.
· Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability.
· Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships.
· Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.
· Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.
· Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions.
· Develop servicing SOPs, review client feedback metrics, and streamline processes for better efficiency and satisfaction.
Key Requirements:
· 8–12 years of experience in client servicing/account management roles in an event management, experiential marketing, or activation agency.
· Proven leadership in managing marquee accounts and large-scale event campaigns.
· Strong interpersonal skills with a knack for relationship building and client retention.
· Exceptional project management, delegation, and time management skills.
· Ability to handle high-pressure timelines and lead multi-functional teams with a calm, solutions-first approach.
· Excellent written and verbal communication skills, including presentation and negotiation ability.
· Tech-savvy with working knowledge of CRM tools, project tracking software, and Microsoft Office suite (especially Power Point & Excel).
Preferred Qualifications:
· Bachelor's degree in Mass Communication, Marketing, Business Administration, or related field.
· Experience in handling MICE, corporate conferences, brand launches, or IP events.
· Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.