- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service how to run the operation and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner
- To maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
- Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Training mentoring and supervising junior hostesses in guest service and front-of-house operations.
- Greeting and seating guests in a professional and courteous manner.
- Handling guest inquiries special requests and complaints with grace and professionalism.
- Collaborating with the kitchen and serving staff to ensure efficient and timely service.
- Maintaining cleanliness and organization of the hostess station and lobby area.
- Coordinating with management to implement and uphold company policies and standards
Qualifications :
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Full-time
Key Skills Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1
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