Head Hostess - The Beach House

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business their guests and their colleagues.   Within the key responsibilities for this position are:

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Team Member satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants orders.
• During the shift ensure that guests are satisfied by assisting with serving seating and communication with the kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and welltrained staff.
• Open and close shifts in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Team Members and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as callouts lastminute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Team Member uniform standards.
• Manage an effective repair and maintenance program using work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Team Member relations (i.e. scheduling time adjustments etc.)
• Assist any Team Member in his/her job performance when required to ensure guest satisfaction.  Assist in implementing an effective training program for new and current Team Members
• Encourage problemsolving by Team Members through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Team Members to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

#LIMH1

Qualifications :

Previous experience in Food & Beverage/Restaurant operation
Eye for detail to achieve operational excellence
Excellent guest service skills
Excellent English skills

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1