Head Housekeeping Trainer

Fulfillment & Quality

• Dubai, UAE
• Justlife

Every spotless home our customers walk into starts with a professional who was trained to take pride in their craft. At Justlife, we've built a network of 6K+ service professionals across 10+ cities in the GCC - and we promise them something rare in this industry: a better life and a real career. You'll lead the training that makes both true.

This is a systems role, not a supervisor role. You'll own the housekeeping training and quality standard across thousands of professionals - designing how they learn, coaching in the field, and using data to lift the experience customers actually feel. Your north-star outcome is our category NPS: every professional you develop is a reason a customer's home feels cared for, and rates us higher for it.

You'll love this role if you...

• Are happiest in the field, hands-on with the people you're developing - not behind a desk
• Are obsessed with craft, standards, and getting the details right, every time
• Get energy from developing people who are often overlooked, and watching them level up
• Think in systems - you'd rather fix the training program than fix the same mistake twice
• Believe great training shows up in the customer experience, and you want to be measured on it

What you'll own

• Drive category NPS and customer experience by raising the quality and consistency of how our housekeeping professionals are trained
• Lead and develop a team of 8-10 Housekeeping Trainers - clear goals, real coaching, tracked performance
• Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety
• Run quality checks and on-site coaching so standards hold across every professional
• Turn training data and customer feedback into measurable improvements in service quality and NPS
• Standardize how training is delivered, documented, and reported across the network
• Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps

What tells us you're the one

• You've measurably improved a training or service-quality outcome across hundreds of people or more
• You can connect a training change to a customer-satisfaction result, and explain the causal chain
• 5+ years in housekeeping / hospitality training or a related leadership role - results matter to us more than years
• Strong coaching and communication in English; Hindi, Nepali, or Tagalog is a real advantage - it's how you'll connect with our professionals
• You read data, find the gap, and act on it
• Calm and organized in a fast-paced, high-growth environment

Why Justlife

• Scale and impact: your work touches thousands of professionals and millions of customer sessions
• Real growth: fast career development, mentorship, and internal opportunities as we expand across the GCC
• A fair, objective performance system - and recognition through our JustHeroes reward program
• Start-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences

Join the tribe and let's become #everydaybetter, together.

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