Head of Airport Systems & Technical Operations

Madre Integrated Engineering | Full time

• Manage preventive and corrective maintenance of airport systems.
  
• Oversee Passenger Processing & Biometric Systems, server infrastructure and Airport Management Systems.
  
• Lead technical specialists and ensure adequate certified manpower coverage.
  
• Manage Level-3 technical support and OEM escalations.
  
• Approve technical procedures, SOPs and preventive-maintenance schedules.
  
• Provide technical inputs for system changes through the Change Advisory Board.
  
• Lead root-cause analysis for major and recurring incidents.
  
• Monitor system performance and report to the Service Delivery Manager.
  

Requirements

• Bachelor’s degree or Diploma in Engineering/IT.
  
• Relevant certifications in airport systems such as SITA, airport applications, servers/infrastructure .
  
• ITIL Foundation preferred/required as applicable.
  
• Minimum 10 years of hands-on experience with relevant airport or large-enterprise systems.
  
• Previous team leadership experience.
  
• Strong technical, troubleshooting, OEM management and mentoring capabilities.
  
• Team-leadership training is an advantage.
  
• Must meet airport security, HSE and cybersecurity compliance requirements.
  

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