Head of Central Reservations
We are supporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led scaled and optimised. As the portfolio expands the organisation is seeking a senior leader to build lead and future-proof a large central reservations operation with a strong focus on people leadership innovation and operational scale.
This role is deliberately open to leaders outside traditional hospitality . What matters is your ability to lead large teams drive change and design smarter ways of working in high-volume environments.
The Role
As Head of Central Reservations you will take full ownership of a centralised team responsible for managing demand across a growing portfolio. You will operate as a transformation-minded leader balancing performance engagement and innovation while preparing the function for continued growth.
Key Responsibilities
- Lead a centralised operation with a strong focus on people structure and performance
- Build a high-engagement culture with clear accountability and leadership depth
- Redesign workflows processes and service models to improve efficiency and responsiveness
- Drive innovation through technology adoption automation and data-driven decision-making
- Establish and track KPIs aligned to service quality productivity and commercial outcomes
- Partner closely with commercial digital and operations teams to support demand management
- Lead change initiatives including transformation restructuring or rapid growth phases
Ideal Background
We are open to candidates from other sectors including but not limited to:
- Shared services or contact centre leadership
- E-commerce or digital operations
- Airlines travel tech logistics or mobility platforms
- Fintech telecom or large-scale customer operations
- Retail or consumer service organisations with centralised teams
You will likely bring:
- Proven experience leading a large team
- Strong people leadership and change management capability
- A data-literate commercially minded approach
- Experience implementing new processes systems or operating models
- Confidence operating in fast-growth evolving environments
Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art
Employment Type : Full Time
Experience: years
Vacancy: 1
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