Industry: IT Services / Engineering Services / Semiconductor / Embedded / Product Engineering
Role Overview:
Votary Softech Solutions is looking for an experienced Head – CRM to lead strategic customer relationships, strengthen client engagement, drive customer retention, and identify growth opportunities across key accounts. The role will work closely with Sales, Delivery, Engineering, and Leadership teams to ensure customer satisfaction and build long-term strategic partnerships.
Key Responsibilities:
Own and manage relationships with strategic customers and key accounts.
Build strong relationships with CXO, VP, Director, Engineering, Procurement, and Program stakeholders.
Drive customer satisfaction, retention, and long-term engagement.
Conduct regular MBRs, QBRs, executive connects, and customer reviews .
Act as the senior escalation point for critical customer issues and ensure timely resolution.
Identify opportunities for account expansion, cross-selling, and up-selling .
Develop and execute strategic account plans aligned with customer and business objectives.
Work closely with Sales, Delivery, Engineering, PMO, Finance, and HR teams.
Track customer requirements, feedback, risks, escalations, and action items.
Support contract renewals, SOW extensions, commercial discussions, and resource expansion.
Develop strong understanding of customer business, technology roadmap, and future engineering requirements.
Build customer advocacy through references, testimonials, case studies, and strategic partnerships.
Key Requirements:
15–20+ years of experience in CRM, Strategic Account Management, Customer Success, Business Development, or Client Engagement .
Experience in IT/Engineering Services, Semiconductor, Embedded Systems, or Product Engineering preferred.
Strong enterprise customer and executive stakeholder management experience.
Proven experience in account growth, customer retention, escalation management, and strategic partnerships.
Excellent communication, negotiation, presentation, and relationship-building skills.
Strong business acumen with the ability to understand technical and delivery environments.
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