Responsibilities
- Define Al Tayer Insignia's experience design vision and multi-year roadmap
- Build the experience design function from scratch including methodology, standards, tools, and governance
- Own end-to-end journey mapping and service design across the full customer lifecycle
- Manage the Experience Design unit and drive systematic collaboration with relevant teams
- Translate customer intelligence and trends into design interventions
- Partner cross-functionally with brand and vertical stakeholders to align design work to priorities
- Work closely with tech enabling functions like Digital and IT to ensure technical feasibility
- Design signature moments that balance creative differentiation with commercial impact
Requirements
- 8-10+ years in experience/service design, ideally in luxury retail, hospitality, or premium omnichannel environments
- Proven fluency in Design Frameworks, Experience Design, and UX Design
- Proven track record designing and scaling a CX/XD practice
- Mandatory retail experience
- Strong ability to bridge business strategy, creative design, and financial outcomes
- Outstanding collaboration and influence abilities
About the Company
Al Tayer Insignia is a luxury retail leader, partnering with the world's most iconic brands for over 40 years, creating award-winning retail experiences across boutiques, department stores, and online platforms in the GCC region.
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