Head of eCommerce UAE - Dubai

Head of Ecommerce – UAE

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Dano®, Lurpak®, and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. With 1,200 employees in the Middle East and Africa and 19,000 globally, every single one of us plays an important role in building on our 15bn Euros turnover and establishing our position as one of the world’s largest dairy companies.

Arla MENA is the largest and most profitable Region within Arla’s International Zone and plans are in place to continue the strong growth in the Region in the coming years – and now is your chance to join the team and be part of the exciting journey!

We are seeking an inspiring and results-driven Head of Ecommerce to lead the next phase of our eCommerce transformation in the UAE. You will take ownership of the channel strategy and commercial growth agenda, building strong customer partnerships, developing organisational capabilities and bringing teams together to further position Arla as a leader within the eCommerce channel.

How will you make an impact?

Reporting to the Sales Director of UAE, you will be responsible for developing and delivering the ambitious eCommerce plans for our biggest and most advanced eCommerce market. You will be responsible for a direct team covering ecommerce key accounts, ecommerce analyst and will have the support of the ecommerce customer growth and ecommerce media buyer. In addition, you’ll be working with our Global and Mena eCommerce teams to enhance capabilities, drive excellence and execute the strategy to enable delivery across all functions.

• Develop & deliver short and long term UAE eCommerce strategy, aligned to wider Global eCommerce channel strategy, defining and delivering ambitious commercial growth targets across all accounts (Pureplay, omnichannel, Marketplace, New Commerce/Whitespace).
• Establish and manage first class customer eCommerce and trading relationships including negotiating eCommerce levers into JBP/JMP or eJBPs.
• ExecuteeCommerce category and brand management strategy & capability, online visibility & shopper understanding
• Lead the development and execution of the investment strategy for all accounts, delivering against key business targets.
• Drive collaboration with colleagues in sales, category marketing, logistics and finance to optimise and shape investment priorities
• Implement and embed holistic ecommerce performance tracking, shelf analytics and reporting within the Arla sales and marketing functions.

What will make you successful?

We are looking for a leader who can inspire and excite the organisation in relation to our eCommerce transformation. A leader who can build a strong internal network across the matrix organisation that will secure delivery and adoption of the eCommerce agenda.

In addition to that, you will have

• Significant experience leading a Grocery, Retail or FMCG eCommerce function, with accountability for delivering ambitious commercial growth targets.
• Proven people leadership experience, with the ability to build, develop and inspire high-performing teams while creating a culture of accountability, collaboration and continuous improvement.
• Strong commercial acumen and customer leadership, with a track record of building strategic partnerships and translating opportunities into sustainable growth.
• The ability to influence at senior levels across a matrix organisation, aligning multiple stakeholders behind a common agenda and securing execution through others.
• Deep understanding of the eCommerce ecosystem, including omnichannel retail, marketplaces, digital shelf excellence, retail media and online shopper behaviour.
• Strong analytical and strategic thinking capability, able to leverage data, insights and performance metrics to inform decisions and optimise investment.
• The ability to navigate complexity, prioritise effectively and maintain focus in a fast-paced, evolving environment.

What We Offer

At Arla, we are committed to professional development and promoting from within. You will join a positive, collaborative culture and a market leader with household-favourite brands, contributing to sustainable practices that benefit our customers, farmers, and the planet.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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