Head of Facilities Management

We're hiring for a Head - Property Management role with one of India's leading premium real estate developers, creating thoughtfully designed residential, commercial and mixed-use destinations across Mumbai, Delhi NCR, Bengaluru and Chennai.

Role Summary : To lead and govern the entire Property Management function across residential assets , ensuring superior customer experience, operational excellence, compliance, asset preservation, cost optimization, society transitions , and sustainable property operations. The role will be responsible for defining and implementing a PAN-India Property Management strategy aligned with organizational goals and brand promise.

Key Responsibilities :-

• Own Property Management P&L including CAM budgets, OPEX, maintenance revenue, and service contracts.
• Drive cost optimization, efficiency improvements, and fund utilization across projects.
• Ensure effective CAM recoveries, maintenance collections, and financial governance.
• Optimize vendor contracts and service delivery costs while maintaining service excellence.
• Define and execute the Property Management strategy for all residential asset.
• Establish operating standards, service delivery frameworks, governance mechanisms, and customer experience benchmarks across projects.
• Develop long-term plans for asset lifecycle management, maintenance optimization, and operational sustainability.
• Drive digitization, automation, and technology adoption in property and facility management operations.
• Benchmark property management practices against industry leaders and implement best-in-class processes.
• Provide strategic inputs during project design and development to enhance operational efficiency and maintainability.
• Lead end-to-end property management operations for residential and commercial portfolios.
• Oversee customer handover, defect liability management, post-possession support, and society transition processes.
• Ensure superior customer experience throughout the property lifecycle.
• Act as the final escalation authority for customer grievances, service failures, and community-related matters.
• Develop strong engagement mechanisms with RWAs, societies, resident committees, and commercial occupiers.
• Establish and govern standardized property management processes across projects.
• Oversee soft services including housekeeping, security, landscaping, waste management, and front office.
• Lead technical operations covering civil, electrical, plumbing, HVAC, firefighting, and STP/WTP systems.
• Ensure defect liability management, snag closure, and warranty tracking post-handover.
• Drive statutory compliance including lifts, fire, electrical, pollution control, and local regulations.
• Oversee vendor selection, contract management, SLA governance, and performance reviews.
• Manage transition from developer control to RWA / society including documentation and asset handover.
• Implement QEHS, safety, and emergency response systems across properties.
• Drive digitization of property management systems, helpdesks, and MIS dashboards.
• Build and lead a high-performing Property Management organization across regions.
• Develop leadership pipelines and succession plans for FM and property management teams.
• Foster a customer-centric, service-oriented, and performance-driven culture.
• Drive capability-building initiatives and standardization across all projects.

Minimum Qualifications

• Engineering Graduate or Graduate with MBA / Hotel / Hospitality / Business Management (Full Time Only )
• Minimum 20 years in Property / Facility / Estate Management roles in High-End Real Estate
• A seasoned real estate operations leader with proven experience in managing large residential portfolios, customer handover and society transitions, technical and soft services, service excellence, compliance, and business operations . The individual should possess strong stakeholder management skills, strategic thinking capability, financial acumen, and a demonstrated ability to scale property management operations across multiple geographies.

If this aligns with your background, I'd be happy to share more details. Looking forward to connecting!

Regards,

Deepak:

Rajesh: