Head of Information Technology

“Eatx is a Dubai-grown hospitality group founded by Australian chef Tom Arnel, built around food, people, and sustainability. With a portfolio of 10 brands, including The Guild, Common Grounds, Tom & Serg, Hawkerboi, and more, we create venues that people genuinely enjoy spending time in.

Inspired by Australian food and coffee culture and global flavours, our spaces are relaxed, welcoming, and community-focused. At Eatx, our people are at the heart of everything we do. We are a fast-moving, hands-on team that values collaboration, growth, and ownership, and we’re always excited to meet passionate hospitality professionals who enjoy working as part of a team.

We are looking for an experienced Head of IT to lead our technology strategy, infrastructure and digital transformation across a growing portfolio of F&B brands and multiple locations.

This is a strategic leadership role for someone who understands both technology and hospitality operations , and can build scalable, secure and commercially focused IT solutions.

Key Responsibilities:

• Lead Group-wide IT strategy, digital transformation and technology roadmap
• Oversee IT infrastructure, networks, cybersecurity and 24/7 business continuity across all venues and Head Office
• Lead POS, ERP, inventory, reservations, HR/payroll, CRM and system integrations
• Drive data, BI, flash reporting and real-time outlet profitability/margin visibility
• Establish IT governance, access controls, revenue assurance and internal controls
• Lead technology setup for new restaurant openings and expansion projects
• Build and develop a high-performing IT team and manage key technology vendors and SLAs
• Own IT budgeting, cost optimisation and technology investment ROI
• Partner closely with Operations, Finance and senior leadership to leverage technology for efficiency, guest experience and business growth

The ideal candidate:

• 10+ years of progressive IT leadership experience, preferably within Hospitality / F&B
• Strong experience managing multi-site / multi-brand environments
• Proven expertise in restaurant POS, ERP, integrations, infrastructure and cybersecurity
• Commercially minded with strong understanding of data, reporting and revenue controls
• Strategic leader who is equally comfortable driving transformation and managing day-to-day operational continuity

If you are passionate about using technology to transform hospitality businesses, we would love to hear from you.

If this feels like a fit, we would love to hear from you!

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