Head of Key Account Management

Sets plans to manage key customers and partners. Work with key accounts to formulate strategies outlining plans on how relationship develop. Implements business plans. Service Level Agreement monitoring and exploring opportunities throughout the year and reporting progress at predefined intervals to key stakeholders. Positions and develops the various market segments and position CEVA Logistics as one of the key players. Act as CEVA Logistics main entry point Secure approved, Preferred vendor status from Key account. Consolidate and update customer knowledge decision makers influencers volume potential incumbents industry challenges opportunities strategic expectation and CEVA Logistics performances. Develop CEVA Logistics market share and profitability through customer s operations across the network. Develop and implement the sales action plan. Review CEVA Logistics performance and quality indicators which have been contracted with customer. Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM Customer Relationship Management. Lead direct actions with identified customer s interlocutors. Define operational and pricing procedures and exercise authority over agencies to have them applied. Plan monthly meeting to pilot growth and sales activities. Lead global tenders and participate to sign-off with respective operation parties. Design and present global tenders to customers with supporting CEVA Logistics functions and expertise. Call on corporate steering committee to arbitrate financial sales or operational disputes linked to international contract management. Report on weekly activities in the CRM Customer Relationship Management tool. Comply and meet with all QHSE Compliance Ethics requirements and Code of Conduct.

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It s a journey on which you rise. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

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