We are seeking a Head of Operations & Sales for our water business in the UAE (or GCC depending on business scope). This role offers a salary package of AED 12000 AED 15000 plus performance-linked incentives.
This is a hands-on position requiring a leader who understands the complexities of last-mile delivery fleet optimization and high-frequency sales. You will take full ownership of operations ensuring end-to-end operational excellence P&L management and driving aggressive revenue growth.
Key Responsibilities include:
- Operations Leadership: Manage daily delivery operations route planning and fleet utilization to minimize costs. Oversee drivers helpers and vehicle maintenance while ensuring compliance with hygiene and regulatory standards.
- Sales & Revenue Growth: Drive B2B B2C and bulk sales performance. Build and manage field sales and telesales teams to execute subscription plans and corporate deals.
- P&L Ownership: Control operational costs and optimize margins. Forecast demand to align production with delivery capacity.
- Customer Retention: Reduce churn through effective delivery schedules and proactive service recovery. Monitor repeat order rates and subscription renewals.
- Process Improvement: Implement systems for route optimization order management and subscription tracking to automate processes.
Mandatory requirements include:
- Minimum 10 years of experience in the UAE water industry (bottled/bulk/5-gallon).
- Proven track record in both Operations and Sales.
- Strong experience managing a blue-collar workforce and fleet operations.
- Deep understanding of subscription-based delivery models.
- Valid UAE Driving License.
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