Head of Operations

Coco Curls is a fast-growing digital-first beauty brand rooted in community sustainability and joyful self-expression. Since launching in 2020 weve become Pakistans fastest-growing haircare company. Now as we expand into new categories and international markets were building the infrastructure to support the next phase of our growth.

Were looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.

Tasks

• Lead all day-to-day operational functions including fulfillment logistics warehousing procurement and order management
• Build and manage SOPs systems and workflows that support our growth across multiple regions and product categories
• Oversee last-mile logistics and ensure timely cost-effective delivery to customers and retail partners
• Collaborate with finance product and supply chain teams on inventory planning order forecasting and vendor coordination
• Identify and solve for bottlenecks in our operational processes; champion continuous improvement
• Ensure compliance with regulatory tax and import/export requirements in the UAE and other target markets
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
• Set and monitor KPIs for operational efficiency cost control and service level performance
• Build strong relationships with external partners including warehouses logistics providers and customs agents
• Support new market launches with seamless operational planning and execution
• Lead and grow a high-performing operations team with clear goals accountability and a strong culture

Requirements

• 8 years of operations or supply chain management experience preferably in beauty personal care or FMCG
• Experience leading operations in a high-growth digitally native or omnichannel business
• Proven ability to design and scale operational systems that balance efficiency and flexibility
• Deep understanding of logistics warehousing inventory management and fulfillment
• Comfortable using tools like ERP systems shipping platforms and dashboards to manage operations
• Highly organized execution-focused and proactive in problem-solving
• Strong leadership and communication skills with the ability to manage internal teams and external vendors
• Experience working in or with GCC markets is preferred
• Fluency in Arabic (spoken and written) is strongly preferred
• Based in (or willing to relocate to) Dubai with flexibility to travel when needed

Benefits

• Competitive compensation performance-based incentives
• A high-impact leadership role in a fast-growing mission-led beauty brand
• A collaborative inclusive and fast-paced team environment
• Opportunity to shape the companys global operations and supply chain strategy
• A key role in the Dubai HQ team with room to grow as we scale

If youre ready to build operational excellence behind a fast-growing purpose-led beauty brand wed love to hear from you.

Key Skills
Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy
Employment Type : Full Time
Experience: years
Vacancy: 1
Yearly Salary Salary: -