General Overview:
We are hiring a Head of Product & Customer Experience (CX) for our client a leading organization operating within the insurance and digital distribution space. This is a senior leadership role with full ownership of a designated line of business or channel carrying end-to-end responsibility for product strategy customer experience growth and financial performance.
The role acts as the P&L owner for the assigned business line and blends product leadership CX excellence and growth experimentation. The successful candidate will focus on improving product-market fit driving conversion optimisation reducing customer acquisition costs (CAC) and delivering a seamless end-to-end customer journey. Reporting directly to senior leadership this role works closely with executive stakeholders and cross-functional teams to accelerate scalable data-driven growth.
Key Responsibilities:
Product & Business Ownership:
- Own the full P&L for the assigned line of business accountable for revenue growth profitability and performance outcomes.
- Lead the product roadmap ensuring alignment with customer needs commercial objectives and market opportunities.
- Identify define and deliver differentiated insurance product propositions in collaboration with internal teams and external partners.
- Oversee end-to-end product delivery from ideation and validation to launch and optimisation.
Customer Experience (CX) Leadership:
- Own the complete customer journey from acquisition and onboarding through servicing and renewals.
- Identify customer pain points and drive initiatives to improve satisfaction clarity and journey efficiency.
- Champion a customer-first culture across all touchpoints and channels.
Growth Experimentation & Conversion Optimisation:
- Act as a growth leader by launching rapid data-driven experiments across messaging pricing UX and acquisition tactics.
- Continuously optimise the customer funnel through A/B testing behavioural insights and performance analysis.
- Improve lead-to-quote and quote-to-sale conversion rates through structured experimentation and CX enhancements.
- Identify and scale high-impact growth loops and low-CAC acquisition strategies.
Revenue & CAC Management:
- Drive topline growth through refined pricing strategies upsell and cross-sell initiatives and customer segmentation.
- Collaborate with marketing and channel teams to improve lead quality and reduce customer acquisition costs.
- Analyse campaign landing page and funnel performance to improve ROI across channels.
Technology Data & Stakeholder Collaboration:
- Work closely with technology and engineering teams to build scalable digital journeys tools and platforms.
- Use data analytics and customer feedback to guide prioritisation and strategic decision-making.
- Maintain strong alignment with senior leadership and contribute to broader organisational strategy and roadmap planning.
Strategic Talent Leadership:
- Lead targeted talent acquisition initiatives in high-impact areas such as Product Technology AI and Business Analysis.
- Partner with HR and business leaders to attract and build high-performing future-ready teams.
- Ensure hiring strategies align with transformation goals and long-term growth objectives.
Key Requirements:
- Proven senior leadership experience in Product Management Customer Experience Growth or Digital Business Ownership ideally within insurance fintech marketplaces or high-growth digital platforms.
- Demonstrated experience owning or managing a P&L with accountability for revenue conversion and profitability.
- Strong expertise in product strategy CX design funnel optimisation and growth experimentation.
- Data-driven mindset with hands-on experience in analytics experimentation frameworks and performance optimisation.
- Ability to lead cross-functional teams across product marketing technology operations and sales.
- Strong stakeholder management skills with experience working closely with executive leadership.
- Entrepreneurial mindset with agility curiosity and a test-and-learn approach to scaling growth.
- Experience building and leading high-performing teams in fast-paced environments.
Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art
Employment Type : Full Time
Experience: years
Vacancy: 1