Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems.
Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.
Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.
Lead root-cause analysis and problem management for major and recurring incidents.
Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.
Report technical and operational performance to the Service Delivery Manager.
Requirements
Desktop support certification such as CompTIA, Microsoft, or equivalent.
ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment.
Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.
Strong diagnostic, troubleshooting, and root-cause-analysis skills.
Experience coordinating with OEMs and managing technical escalations.
Good documentation, knowledge-transfer, and mentoring capability.
Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.
Minimum 10 years of hands‑on experience with relevant radio communication systems in a large enterprise or airport environment.
Proven experience in team leadership, technical supervision, and mentoring.
Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency‑management systems, ITIL Foundation certification.
Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.
Experience managing OEM relationships, vendor escalations, and technical support cases.
Strong troubleshooting, root-cause analysis, problem‑solving, and documentation skills.
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