Lead Patient Experience. Shape Healthcare Excellence. Build Your Career in Dubai.
Our partner is seeking an experienced and dynamic Head of Section - Patient Experience to join its expanding healthcare network in Dubai. This is an excellent opportunity for an accomplished healthcare operations professional to take on a leadership role overseeing patient access services across facilities and directly contribute to an exceptional, patient-centred healthcare experience. This is an integrated academic healthcare system bringing together care, learning, discovery and giving , with its Patient First promise at the heart of its services. Its network currently spans 6 hospitals, 26 health centres and 21 medical fitness centres , supported by more than 9,400 healthcare professionals.
The Opportunity
As Head of Section - Patient Access , you will lead and oversee patient access operations across its facilities, ensuring that patients experience efficient, seamless and high-quality access to healthcare services. You will play a key role in optimizing registration, appointment scheduling and admission processes , while ensuring data accuracy, operational efficiency and revenue cycle integrity.
Key Responsibilities
- Lead and oversee patient access operations across its facilities.
- Ensure efficient and patient-friendly registration, scheduling and admission processes.
- Establish and maintain high standards for data accuracy and integrity.
- Monitor patient access performance, identify operational gaps and implement improvement initiatives.
- Support revenue cycle integrity by ensuring accurate patient information, eligibility and registration processes.
- Develop and monitor operational KPIs and service performance metrics.
- Ensure compliance with organizational policies, regulatory requirements and healthcare standards.
- Work collaboratively with clinical, administrative, financial and operational teams to improve patient flow and experience.
- Lead, develop and support patient access teams, fostering a culture of accountability, service excellence and continuous improvement.
- Promote Patient First values throughout all patient access processes.
Knowledge and Skills Required
- Computer literate in using Excel, Word, Access, etc. The knowledge of Salama will be highly valuable
- Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
- Excellent leadership and team management skills, with the ability to motivate, coach, and develop staff.
- Exceptional communication skills, both written and verbal, in English and Arabic.
- Experience managing a 24/7 front desk operation in a high-pressure environment.
- Proven ability to manage cross-functional teams and influence organizational change.
- Knowledge of healthcare regulations and accreditation standards related to patient care and experience.
- Proven experience in managing front desk operations, preferably in a large healthcare system or hospital environment.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
- Strong knowledge of patient satisfaction metrics, benchmarks, and performance.
Package & Benefits
- Tax-free salary
- Annual leave
- Annual air ticket
- Medical insurance
- Relocation support
- Visa sponsorship
- Family benefits, where applicable
- Education support for eligible dependants, where applicable
- Opportunities for professional development and career progression
Benefits and package details are subject to the final employment offer and Dubai Health's applicable policies.
Qualification Requirements
REQUIRED
Degree/Diploma Obtained:
Bachelor Degree
Program of Study :
Healthcare Administration
Business Administration
Health Information Management, or a related field
Years of Experience
8 to 10 years
Type of Experience
Healthcare setting
REQUIRED
Degree/Diploma Obtained:
Master's Degree
Program of Study
Healthcare Administration
Business Administration, or a related field
Years of Experience
3 years
Type of Experience
Supervisory responsibilities
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