Are you passionate about technical leadership? If so we have a remarkable opportunity for you! Based in the vibrant city of Dubai but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.
Take charge of daily operations ensuring SLAs, KPIs and quality standards are met while continuously refining support processes for greater efficiency and impact.
Use tools like Zendesk, Jira, Klaus and Workforce Management to streamline workflows and drive results.
Leverage data and analytics to uncover trends, measure performance and make informed decisions that optimize support operations.
Harness the power of technology to enhance both efficiency and the customer experience.
Shape a robust self‑service strategy by maximizing the potential of the knowledge base and chatbot system.
Monitor usage insights to identify opportunities for improvement and deliver smart solutions.
Work hand‑in‑hand with Product Engineering and other teams to champion the voice of the customer and refine the overall product experience.
Set clear actionable performance metrics to track the success of the team and every individual.
Drive innovation, collaboration and results at every step.
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