Customer Service and Sales Administration
Collect and process Helium delivery orders from the AL Affiliates
Record Affiliate orders in the Transport system (Orchestra) and maintain up-to-date all information related to order transport and invoices
Ensure minimum of 96% On Time delivery of Helium Containers to Affiliates Place of Destination
Clear and accurate communication to Affiliate to ensure highest level of customer satisfaction
Ensure timely reception of Affiliate forecast / Confirmed orders to plan overall logistics activities ahead of time
Organize efficient contingency plan in case of delivery disruption
Timely invoicing of Helium deliveries following company price policy
Prepare and share set of export documentation for Affiliate to clear container at their place of Destination
Daily monitoring of container Pressure and Level parameters for the containers in transit until collection by the affiliates from port
Daily monitoring of Containers immobilized at Affiliates locations and coordinating with affiliates and forwarding agents to ensure timely return of containers. Monthly preparation of Container rental Invoices.
Coordination with Forwarding Agent or shipping lines for vessel booking from Sources to meet with Affiliates requested delivery date
Actively identify and scour new opportunities for shipping faster while enhancing reliability of lines
Manage lead times for assigned lanes and investigate delays to ensure timely flow of the shipments
Daily Coordination with Helium Sourcing planner to ensure timely filling of allocated Containers
Daily recording of transport information (Vessel Voyage Shipping line Cutoff ETD ETA ATD ATA Ports..) in our tracking system and associated reporting tools in a timely manner.
Monitoring of arrival of empty containers at Jebel Ali and Hamad and any other sourcing ports applicable to ensure empty release / Import documentation is received from forwarding agent within the KPI
Ensure Containers are duly loaded on vessel and track their location using online tools
Monitor status of Helium readings (Helium Pressure and Level) during transit and alert Technical team in case of abnormal situation
Take appropriate actions to ensure the shipment will occur in the best conditions of safety
Local and international regulations regarding transport of dangerous goods (IMDG)
Air Liquide standard applicable to road transport
Technical considerations related to the packaging in helium containers
Thorough knowledge of Dubai Customs and Qatar Customs and other applicable ministries to ensure ALGH compliance with local Import/Export law
Knowledge on know-how specific to the Job
Degree (Bachelor Minimum) in International trade / Logistics / Economics
Minimum 5 years experience in Ocean Freight Forwarding or Major Shipping line in operational jobs requiring high capabilities in terms of planning personal organization priority management
Knowledgeable about Export to APAC and EUROPE and local Customs requirements of the MEAI Zone
Flexibility to adjust to last minute information in constantly changing environment
Understanding of international regulations related to ground/sea freight of dangerous goods
Ability to elaborate and follow-up Dashboard of KPIs through large amount of excel sheets
Knowledgeable about Transport Management System (ERPs)
Customer oriented approach
Effective communication / Possess excellent English communication skills both written and verbal applicable to all levels of the organization
Time management/balancing multiple priorities
Ability to deliver and follow-up KPIs work effectively and communicate with various stakeholders
Adaptable to highly dynamic environments and capacity to work under pressure
Self motivated and able to work in a team-oriented collaborative environment
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
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