Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO - Please apply to be considered!
Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities.
Responsibilities:
• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.
• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.
• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Customer Site Visits : Must possess a valid Driver's License and the ability to drive to customer locations when required.
Technical Skills:
Professional Skills:
Certifications: CompTIA A+ and/or CompTIA Network+ preferred.
Other: Valid Driver's License is required for travel to customer locations.
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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