Hiring “Business Development and Operations Sr. Executive – Family Entertainment Center (FEC)” for our reputed Indoor Theme Park in Qatar

• Bachelor’s degree or Diploma in Business Administration, Business Development, Hospitality Management, Leisure & Tourism, Marketing, Facilities Management or a related field.

Job Criteria / Key Requirements: -

• Minimum 5+ years of experience in business development and operations management within theme parks or Family Entertainment Centers (FECs) .
• GCC experience in the similar field is mandatory.
• Proven experience managing daily FEC operations, including rides, games, park services, maintenance coordination and customer service.
• Experience developing revenue-generating initiatives, including birthday parties, group bookings, school packages, corporate partnerships, promotions, and customized entertainment packages.
• Ability to develop business strategies to increase visitor footfall, revenue, repeat visits, customer retention, and profitability.
• Strong knowledge of operational standards, SOPs, ride operations, health and safety standards, risk assessments, incident reporting, maintenance procedures, and regulatory compliance.
• Ability to coordinate & assist the Senior Manager – Theme Park in managing rides and activities, ensuring operational efficiency, safety compliance, and service quality, while planning and implementing upgrades to layouts, facilities, attractions, and operational areas to enhance the overall guest experience and appeal of the FEC.
• Experience in manpower planning, staff scheduling, daily briefings, frontline supervision, staff training, performance appraisals, and Training Needs Analysis (TNA).
• Strong customer service skills, including complaint resolution, guest satisfaction monitoring, customer feedback management, and service quality improvement.
• Ability to monitor business KPIs, including revenue, footfall, attraction utilization, promotional effectiveness, and customer satisfaction, and prepare performance reports.
• Strong financial and commercial management skills, including budgeting, cost control, revenue monitoring, profitability improvement, and tenant operations compliance.
• Ability to coordinate with senior management, internal departments, tenants, and external partners to implement business initiatives, improve operational efficiency, support facility and attraction upgrades, and enhance guest experience.
• Strong leadership, team management, manpower planning, staff scheduling, and training skills.
• Strong business development, sales, negotiation, corporate relationship management, and promotional planning skills.
• Ability to coordinate with internal departments, tenants, vendors, and external business partners to improve operational efficiency and guest experience.
• Strong commercial awareness with the ability to identify business growth opportunities and improve operational efficiency.
• Ability to interpret performance trends, evaluate business opportunities, and make data-driven decisions.
• Strong analytical skills to assess business performance, market trends, competitor activities, and customer preferences.
• Ability to manage multiple priorities, coordinate cross-functional activities, and drive continuous operational improvements.
• Strong organizational skills, attention to detail, and ability to work under pressure.
• Understanding of local regulations, regional culture, and applicable business practices within the GCC.

Other Training:

• Proficient in MS Office and operational reporting systems.
• Knowledge of POS, inventory management, CRM, and sales tracking systems is an advantage.
• First Aid, fire safety, and safety management certifications are preferred.
• Understanding of local laws, safety requirements, regional culture, and applicable business regulations.

Candidates currently residing in Qatar or other GCC countries are open to apply, provided they have mandatory relevant GCC experience.

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