Home Care Coordinator

Job Details

• Department: Home Care Services
• Job Title: Home Care Coordinator – Registered Nurse
• Working Hours: 48 HRS/WEEK
• Function: Nursing / Operations
• Job Family: Nursing
• Reporting To: Medical Manager

Qualifications

Basic Qualifications

• Bachelor’s Degree in Nursing from an accredited institute/college/university.
• Valid DHA License as Registered Nurse.

Advanced Qualifications

• BLS Certification mandatory.
• Home Healthcare experience preferred.

Experience

Minimum Experience

• Minimum two (2) years of experience as Registered Nurse in clinic, hospital, or home healthcare setting.

Specific / Relevant Experience

• Experience in patient coordination, scheduling, and home healthcare operations is preferred.
• Experience handling multidisciplinary healthcare teams and patient communication.

Job Interactions

Key Internal Interactions

• Doctors, Nurses, Coordinators, Front Office, Operations Team – Daily operational and clinical coordination.

Key External Interactions

• Patients & Families – Home care coordination and patient support.
• Regulatory Bodies – Compliance with DHA regulations and standards.
• Third-Party Providers – Coordination of services and patient requirements.

Objective

• Coordinate and oversee home healthcare services and patient scheduling.
• Ensure safe, efficient, and high-quality delivery of home healthcare services.
• Act as liaison between patients, families, physicians, nurses, and operations teams.
• Maintain compliance with DHA standards, documentation, and patient safety protocols.
• Support operational efficiency and continuity of care for home healthcare patients.

Job Specific Responsibilities

General Responsibilities

• Coordinate home healthcare appointments, scheduling, and staff allocation.
• Assess patient requirements and coordinate suitable healthcare professionals for home visits.
• Follow up with patients and families regarding appointments, treatment plans, and ongoing care.
• Ensure all required patient documentation, consents, and records are completed accurately.
• Monitor daily home care operations and ensure smooth coordination of services.
• Support nurses and physicians in planning and execution of home healthcare services.
• Maintain communication with multidisciplinary healthcare teams regarding patient updates and requirements.
• Ensure compliance with DHA regulations, infection control, and patient safety standards.
• Coordinate medical supplies, medications, and equipment required for home visits.
• Handle patient complaints, concerns, and service recovery professionally.
• Monitor staff attendance, scheduling conflicts, and operational coverage for home care services.
• Prepare operational and activity reports as requested by management.
• Participate in quality improvement and patient safety initiatives.
• Attend mandatory trainings, meetings, and competency assessments.
• Assist with onboarding and orientation of home healthcare staff when required.
• Perform nursing duties during home visits if operationally required.

Clinical Responsibilities

• Conduct nursing assessments during home visits when required.
• Monitor patient condition and elevate concerns to physicians appropriately.
• Administer medications and treatments within nursing scope and DHA regulations.
• Educate patients and families regarding treatment plans, medications, and home care instructions.
• Ensure infection control and patient safety standards are maintained during home visits.
• Maintain accurate nursing and operational documentation.

Occupational Health & Safety Responsibilities

• Comply with clinic and home healthcare OHS policies and procedures.
• Ensure safe handling and transportation of medical equipment and supplies.
• Report incidents, hazards, and unsafe practices immediately.
• Correctly utilize PPE and infection control measures during patient visits.
• Participate in emergency preparedness and safety trainings.

Professional Expectations

• Maintain patient confidentiality and privacy at all times.
• Demonstrate professionalism, empathy, and patient-centered care.
• Maintain effective communication with patients, families, and healthcare teams.
• Demonstrate organizational, multitasking, and problem-solving skills.
• Maintain punctuality, professional appearance, and attendance standards.
• Support teamwork and positive working relationships across departments.

Mandatory Competencies

• Basic Life Support (BLS)
• Infection Control & Waste Management
• Patient Safety & Incident Reporting
• Home Healthcare Coordination
• Documentation & Medical Records
• Communication & Customer Service
• Emergency Response & Escalation
• Scheduling & Operational Coordination

Performance Measures

1. Patient Coordination – Timely scheduling and coordination of home healthcare services.
2. Documentation Compliance – Accurate and complete patient and operational documentation.
3. Patient Satisfaction – Professional communication and service quality.
4. Operational Efficiency – Effective staff allocation and service coordination.
5. Regulatory Compliance – Adherence to DHA and infection control standards.

Licensure & Registration Requirements

• Valid DHA License as Registered Nurse.
• Valid license from country of origin if applicable.

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