Variegated NYC is a growing interior landscaping company that designs, installs, and maintains stunning interior plantscapes and provides exquisite floral arrangements for a diverse clientele across New York City. Our mission is to create vibrant, healthy environments that elevate the spaces where people live and work.
We're looking for a Horticulture Accounts Manager to own our plant care business end to end: the client relationships, the service quality, the care team, and the growth of the program. You'll inherit an established book of maintenance accounts with some of the most recognizable companies in New York, and your job is to keep it healthy and make it bigger. This role is equal parts account management, team leadership, and business development. You'll manage our full portfolio of care accounts, lead the plant care team in the field, and run a real sales pipeline: expansion within existing accounts and net-new outreach to property managers, office managers, and workplace teams. You'll have commission on everything you close. This is a client-facing, field-active role with regular site visits across NYC.
Responsibilities
Account & Client Management
- Own the full plant care client portfolio: relationships, renewals, service quality, and escalations.
- Serve as the primary point of contact for care clients, from office managers to enterprise workplace teams.
- Onboard new care accounts: site walkthroughs, plant specs, watering and access documentation, and care team handoff.
- Conduct regular site visits and quality audits, and hold every account to the standard it had on install day.
- Handle client escalations directly and resolve issues before they become churn risks.
- Manage renewals and contract terms, and flag at-risk accounts early with a plan to save them.
Care Team Leadership
- Manage the plant care team day to day: routing, scheduling, task assignment, training, and accountability.
- Build efficient routes across the five boroughs and adjust in real time for callouts, weather, and access issues.
- Set and uphold standards for plant health, site conduct, and client communication in the field.
- Train technicians on species care, diagnosis, and treatment, and develop the team's horticultural depth over time.
- Provide regular feedback, complete performance reviews, and address underperformance directly.
- Forecast care labor needs as the book grows, and drive hiring for care roles when the portfolio demands it.
Plant Health & Horticulture
- Serve as the senior horticultural authority on the care side: diagnosis, treatment plans, pest management, and replacement decisions.
- Manage plant replacements end to end: identifying, sourcing, scheduling, and installing.
- Coordinate with the production team on plant sourcing and quality for care-driven orders.
- Document care protocols by account and by species so quality doesn't depend on any single person.
Growth & Business Development
- Own the care sales pipeline end to end: prospecting, walkthroughs, scoping, proposals, and close.
- Identify and close expansion opportunities within existing accounts: new floors, sister offices, seasonal and holiday programs.
- Run structured weekly outbound prospecting to property managers, facilities teams, and office managers.
- Conduct site walkthroughs and scope care programs: plant counts, light conditions, access, and labor requirements.
- Build proposals and pricing with ownership, and maintain pipeline metrics: walkthroughs booked, proposals sent, MRR closed.
- Coordinate with the design team when care leads turn into install opportunities, and vice versa.
Reporting & Systems
- Deliver a regular report covering account health, churn risk, team utilization, and pipeline status.
- Maintain accurate account records: plant inventories, care schedules, site access notes, and client contacts.
- Track care revenue and margins by account, flagging accounts that need repricing.
- Build and maintain SOPs for onboarding, quality audits, escalations, and handoffs.
Requirements
- 3+ years of experience in interior plantscaping, horticulture, or a closely related field, with real hands-on plant knowledge. You can diagnose a struggling ficus and explain why.
- Experience managing client accounts, a service team, or both.
- Comfortable selling, or genuinely excited to learn. You don't need a formal sales background, but you can't be allergic to picking up the phone or walking into a leasing office.
- Strong communicator, in person and in writing. Clients will know you by name and judge us by how you show up.
- Organized and self-directed. You can run routes, a pipeline, and a team calendar without someone checking your work.
- Comfortable with software: spreadsheets, CRM-style tools, and internal systems. We run a tight operational stack.
- Physically capable of the realities of plant care work: lifting, ladders, watering equipment, and being on your feet at client sites.
Nice To Haves
- Horticulture degree or certification.
- Direct experience in commercial interior landscaping specifically.
- Existing relationships with NYC property managers, facilities teams, or workplace/office management networks.
- Prior account management or B2B sales experience in a service business.
- Experience pricing or scoping recurring service contracts.
Benefits
- Generous PTO: Holiday, Vacation, & Sick Pay
- Health Coverage: Company-sponsored health, dental, and vision insurance
- Employee Discount: Discounts on plants and planters for personal use.
- Team Culture: Frequent team dinners, happy hours, fun events, and an annual holiday party.