Hostess

Job Location: Avani Ibn Battuta Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality. With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

To serve the needs of the business, our guests, and our colleagues by acting as the ambassador of the restaurant, interacting with guests both on the telephone and in person. All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings. Within that, the Host/Hostess is one of the most important positions for influencing guest satisfaction. It is crucial that they extend service in a professional, friendly, courteous, efficient, and timely fashion. At Minor Hotels, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To work as a team with colleagues, to ensure timely service and a smooth-running operation.


• To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.


• To perform every guest interaction in a friendly and welcoming manner


• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.


• To be completely familiar with the services offered in the restaurant and throughout the hotel.


• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.


• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.


• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.


• To check with guests to get feedback on the quality of their experience.


• Share any problems that arise with outlet managers but try to take care of the problem at once.


• Pitch in and help in service whenever the need arises.


• Work with the Cashier and relieve Cashiers on break.

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